FAQ’s

Can I add items to my order?

Yes, you can add chairs, charging and beds to your order here:

Can I change the tent size I have ordered?

Yes, you can increase the tent size here. If you have additional people joining your tent, make sure you add the relevant beds to the order.

If you need to downgrade your tent size send us an email at contact@vintents.co.uk. We will then review if this is possible in accordance to our terms & conditions.

I can’t find my booking email.

Double check your junk folder by search for emails from “harry@vintents.co.uk” or “bookings@vintents.co.uk”. If you still can’t find it, send us a message at contact@vintents.co.uk.

When will I receive information about finding Vintents at the festival?

We will send out the arrival email with info on how to find us the week leading up to the festival.

I need to cancel, can I get a refund?

Please review our terms & conditions here and send us an email at contact@vintents.co.uk if you’re requesting an email within the stated time frame.

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