Firstly, thanks so much for choosing to camp with Vintents this year. Creating special experiences for festival go-ers has been our lives for the past 6 years. For the festivals that can’t go ahead this year, we’ll really miss checking you all in to your funky tent for the weekend.
However the most important thing at the moment is looking out for each other and getting through this safely together. We’re staying positive and using our time to re-organise our barn and fix lots of tents. We’ve also picked up other jobs to see us through – Harry is now working on an organic farm and Georgia is going digital and building websites.
If a festival is postponed or cancelled we will contact you directly to discuss the options – so look out for an email (they sometimes go to junk folders!). You can also check Festival Pages for up to date information. Depending on the event, customers will have following options:
• Roll your booking over to 2021 and start getting excited about next year!
• Receive a refund less a £50 processing fee as per our Terms & Conditions. If you do opt for a refund we would like to offer the £50 as credit on any booking you make with Vintents in 2021.
We hope you understand that this fee is not a money making scheme. As a small business which relies heavily on cashflow to function, we have this in place to cover some of our operating costs and processing fees. Like many other businesses and individuals, we are currently facing a very tough year ahead.
If you are facing serious financial hardship, then please contact us directly and we can discuss your situation.
Stay safe and we really hope to host you next year.
Harry & Georgia